Privacy policy
Privacy Policy - Mozn Delivery
Last Updated: May 2026
Welcome to Mozn Delivery ("Mozn", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our mobile application, website, and related services in Kenya.
By using the Mozn platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use the Mozn platform:
Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Profile information
Order Information
- Purchased products
- Delivery preferences
- Payment information
- Order history
Device and Technical Information
- Device type
- Operating system
- IP address
- App version
- Usage analytics
Location Information
We may collect your location to improve delivery accuracy, show nearby service availability, and support faster delivery in Nairobi and surrounding regions. Location access is optional and can be disabled from your device settings.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve app performance and user experience
- Send order updates and notifications
- Prevent fraud and unauthorized activity
- Analyze service quality and delivery operations
- Offer promotions, discounts, and marketing campaigns
3. Payments
Payments may be processed through third-party payment providers. Mozn does not store full payment card details on its servers. Payment transactions are encrypted and processed securely.
4. Sharing of Information
We do not sell your personal information. We may share information with delivery drivers and logistics teams, payment service providers, technical service providers, and legal authorities when required by law. All partners are expected to protect your information responsibly.
5. Data Security
We implement industry-standard security measures to protect your data, including encrypted communication, secure servers, access controls, and regular monitoring and maintenance. However, no digital platform can guarantee absolute security.
6. Notifications and Marketing
Mozn may send order status notifications, delivery updates, promotional offers, and service announcements. You may opt out of marketing communications at any time.
7. Cookies and Analytics
Our app and website may use cookies and analytics tools to understand user behavior, improve functionality, and personalize the user experience. You may disable cookies through your browser settings.
8. User Rights
You may:
- Access your information
- Update your profile details
- Request deletion of your account
- Request correction of inaccurate information
To make such requests, contact us using the details below.
9. Children's Privacy
The Mozn platform is not intended for children under 13 years old. We do not knowingly collect information from children.
10. Third-Party Services
The app may contain links or integrations with third-party services including Google Maps, Firebase, payment gateways, and social login providers. Their privacy policies may differ from ours.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective once published within the app or website, and users are encouraged to review this page regularly.
12. Contact Us
For questions regarding this Privacy Policy or your data, please contact:
Mozn Delivery
Nairobi, Kenya
Email: info@asool.ltd
Phone: +254 716 666663