Privacy policy

Privacy Policy - Mozn Delivery

Last Updated: August 2026

Welcome to Mozn Delivery ("Mozn", "we", "our", or "us"). Mozn is the water ordering and delivery brand of Asool Ltd. (ASOOL TRADING & INVESTMENT LIMITED), the parent company. The parent company website is https://asool.ltd/.

Your privacy is important to us. This Privacy Policy explains how Mozn Delivery and Asool Ltd. collect, use, protect, and share your information when you use the Mozn mobile application, website, and related services in Kenya.

By using the Mozn platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use the Mozn platform:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Profile information

Order Information

  • Purchased products
  • Delivery preferences
  • Payment information
  • Order history

Device and Technical Information

  • Device type
  • Operating system
  • IP address
  • App version
  • Usage analytics

Location Information

We may collect your location to improve delivery accuracy, show nearby service availability, and support faster delivery in Nairobi and surrounding regions. Location access is optional and can be disabled from your device settings.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve app performance and user experience
  • Send order updates and notifications
  • Prevent fraud and unauthorized activity
  • Analyze service quality and delivery operations
  • Offer promotions, discounts, and marketing campaigns
  • Carry out group administration with Asool Ltd., including accounting, legal, and operational support

3. Payments

Payments may be processed through third-party payment providers. Mozn does not store full payment card details on its servers. Payment transactions are encrypted and processed securely.

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Asool Ltd., our parent company, for group administration, accounting, legal compliance, customer support, and operations
  • Delivery drivers and logistics teams
  • Payment service providers
  • Technical service providers
  • Legal authorities when required by Kenyan law

All partners, including Asool Ltd., are expected to protect your information responsibly and only use it for the purposes described in this policy.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted communication, secure servers, access controls, and regular monitoring and maintenance. However, no digital platform can guarantee absolute security.

6. Notifications and Marketing

Mozn may send order status notifications, delivery updates, promotional offers, and service announcements. You may opt out of marketing communications at any time.

7. Cookies and Analytics

Our app and website may use cookies and analytics tools to understand user behavior, improve functionality, and personalize the user experience. You may disable cookies through your browser settings.

8. User Rights

You may:

  • Access your information
  • Update your profile details
  • Request deletion of your account
  • Request correction of inaccurate information

To make such requests, contact us using the details below.

9. Children's Privacy

The Mozn platform is not intended for children under 13 years old. We do not knowingly collect information from children.

10. Third-Party Services

The app may contain links or integrations with third-party services including Google Maps, Firebase, payment gateways, and social login providers. Their privacy policies may differ from ours. The Mozn website also links to the parent company site at asool.ltd.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective once published within the app or website, and users are encouraged to review this page regularly.

12. Contact Us

For questions regarding this Privacy Policy or your data, please contact:

Mozn Delivery — a brand of Asool Ltd. (ASOOL TRADING & INVESTMENT LIMITED)
Beverages & Packaging Factory
Mombasa Road, Utawala Ward, Embakasi East
Nairobi, Kenya
Email: info@asool.ltd
Phone: +254 716 666 663
WhatsApp: +254 716 666 663
Mozn: https://mozn.asool.ltd/
Parent company: https://asool.ltd/